Privacy Policy

Privacy Policy

The Player Pyramid

Effective Date: 16th June 2026

1. Introduction

This Privacy Policy explains how personal information is collected, used and protected by Charlie Croydon trading as The Player Pyramid (“we”, “our”, “us”).

We are committed to protecting your privacy and handling personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, website or contacting us, you agree to the terms of this Privacy Policy.

2. Business Information

Business Name: The Player Pyramid
Business Owner: Charlie Croydon
Business Structure: Sole Trader
Business Address: Kingston Road, Tolworth, Worcester Park, KT5 9NT
Email Address: charliecroydon@gmail.com
Phone Number: 07528 757085
Website: theplayerpyramid.com

3. Information We Collect

We may collect and process the following personal information:

Personal Information

  • Full names

  • Dates of birth

  • Parent or guardian details

  • Phone numbers

  • Email addresses

  • Home addresses

  • Emergency contact details

Coaching Information

  • Football experience and ability

  • Attendance records

  • Performance or development notes

  • Medical or injury information relevant to participation

Payment Information

  • Payment records relating to coaching sessions or services purchased

We do not store full bank or payment card details.

Communication Information

  • Emails

  • WhatsApp messages

  • Website contact form submissions

  • General enquiries and correspondence

4. How Information Is Collected

Information may be collected through:

  • Registration forms

  • Website forms

  • Direct communication via email or WhatsApp

  • In-person registration

  • Session bookings

  • Payment arrangements

5. How We Use Personal Information

Personal information may be used to:

  • Deliver football coaching services

  • Manage bookings and schedules

  • Communicate with players and parents/guardians

  • Maintain safeguarding and emergency records

  • Process payments

  • Monitor player attendance and development

  • Meet legal and safeguarding obligations

We only collect information necessary for the operation of our coaching services.

6. Children’s Data

As coaching services may be provided to individuals under the age of 18, we may collect information relating to children.

Where appropriate, parental or guardian consent will be obtained for:

  • Registration and participation

  • Emergency and medical information

  • Coaching communications

Parents or guardians may request access to or deletion of their child’s personal information at any time.

7. Sharing Personal Information

We do not sell or rent personal information to third parties.

Information may be shared only where necessary with:

  • Coaches delivering sessions

  • Payment providers

  • Website or service providers

  • Legal or safeguarding authorities where required by law

All individuals handling personal information are expected to keep it secure and confidential.

8. Third-Party Services

We may use trusted third-party services including:

  • Shopify

  • WhatsApp

These services may process personal information in accordance with their own privacy policies.

9. Data Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

Information may be stored securely on:

  • Password-protected devices

  • Secure online systems

  • Business administration platforms

Access to personal information is limited to those who require it for legitimate business purposes.

10. Data Retention

Personal information is retained only for as long as reasonably necessary to:

  • Provide coaching services

  • Meet legal, accounting or safeguarding obligations

  • Resolve disputes

Certain financial records may be retained for up to 6 years in accordance with UK legal and tax requirements.

11. Your Rights

Under UK data protection law, individuals have the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Object to certain processing activities

  • Request restriction of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests relating to personal information can be made using the contact details below.

12. Contact Information

If you have any questions about this Privacy Policy or how personal information is handled, please contact:

The Player Pyramid
Email: charliecroydon@gmail.com
Phone: 07528 757085
Website: theplayerpyramid.com

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

Any updates will be published on our website and will take effect immediately upon posting.